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Billing

How do I enter a promo code?

A promo code can be entered in the "Discount Code" box after entering your Shipping and Billing & Payment information on Checkout. You will be shown the Summary with the discount amount if successfully applied before completing your check out. Please

I'm having trouble checking out

If you're having issues checking out, please contact our customer support team at [email protected] suggestion is to update your payment method. Login and go here to update your payment method:. https://lootcrate.com/apps/checkout/l/account_

How do I cancel my subscription?

If you would like to cancel your subscription, you must do so before your next new renewal date.  Otherwise, you will be billed for the next crate. You can view your next renewal date after Next order in your account page. To cancel a subscription, l

Sales Tax

Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address.  Sales tax rate take in effect at the time you purchase the product or on a renewal*. We will charg

Subscription Renewals

Renewal dates may vary by crate.  Check out this chart for your upcoming renewal date:. Rebill / Renewal Dates. Monthly. Loot Crate/Loot Tee. Monthly on the 1st. Bi-Monthly. Loot Fright. 15th of Even Months. J.K. Rowling Wizarding World. 5th of Even

Past Due

When your renewal is unsuccessfully processed, the subscription will be put into a Past Due status. You will receive periodic emails notifying you that we are unable to renew the account where a billing update link will be provided. While your accoun