My crate is missing an item or is damaged/broken. What should I do?Updated 4 months ago

In the rare case an item comes damaged or is missing, please contact our customer service team and we'd be happy to resolve your request. Validity of a damaged item will be at the discretion of the support agent and we request a photo of the damaged item with your submission to expedite a resolution. If a replacement is not available, we will offer a store credit for a future purchase. Damage to product packaging and crate boxes do not qualify for a replacement.

We can be contacted here: Submit a Ticket

Issues must be reported within 30 days of receiving your shipment and allow up to 1-2 weeks for your replacement to ship once confirmed by the support agent. 

Please note: As a mystery box product we do not offer returns, refunds or credits for dissatisfaction of subscription contents.