My crate is missing an item or is damaged/broken. What should I do?Updated 14 days ago

In the rare case an item comes damaged or is missing, please contact our customer service team and we'd be happy to resolve your request. Validity of a damaged item will be at the discretion of the support agent and we request a photo of the damaged item with your submission to expedite a resolution. If a replacement is not available, we will offer a store credit for a future purchase. Damage to product packaging and crate boxes do not qualify for a replacement.

We can be contacted here: Submit a Ticket

Issues must be reported within 30 days of receiving your shipment and allow up to 1-2 weeks for your replacement to ship once confirmed by the support agent. 

Please note: As a mystery box product we do not offer returns, refunds or credits for dissatisfaction of subscription contents.